About Us

Patient Information

• Appointments

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    We always try to see patients at the appointed time.
    
    If you are kept waiting there is normally a good reason.
    
    If you have to cancel an appointment we require, whenever possible, 48 hours notice.
    
    This enables us to make alternative arrangements - perhaps to see someone in pain.
    
    There may be a charge for broken appointments.
    

• Patient Safety

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    As a caring practice we take all necessary precautions to safeguard both patients and staff against blood-borne infections such as Aids and Hepatitis.
    
    We follow recommended guidelines with regard to instruments and the use of disposable items. The surgery has zone areas where used instruments will get sterilized thorough a process involving disinfection liquids, ultrasonic baths, and the latest vacuum autoclaves. The instruments are then put inside separate bags and would get an expiry date. They are only opened for use in front of the patient.

• Complaints Procedure

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    We follow General Dental Council guidelines and have instituted a complaints scheme equivalent to that operating in the Health Service.
    
    We hope that this will ensure 100% satisfaction with the treatment offered at the practice, however, should you feel cause for concern at any time, please talk to us. Just telephone our practice and ask to speak to the practice manager.